Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the Spotless Homes LLC ("Spotless Homes," "we," "us," or "our") website and the residential and commercial cleaning services we provide across the Denver, Colorado metro area. By using our website, requesting an estimate, or booking a service, you agree to these Terms. If you do not agree, please do not use our website or services.

1. Our services

Spotless Homes provides standard cleaning, deep cleaning, move-in/move-out cleaning, recurring cleaning, short-term rental turnovers, and office/commercial cleaning. The scope of each service is described on our website and confirmed with you before your appointment. Services outside the agreed scope may require an additional quote.

2. Estimates and pricing

• The instant estimate on our website is a price range based on the information you provide. It is not a final quote.
• Your final price is confirmed after a quick walkthrough (in person, by photos, or by phone) and depends on the actual size and condition of the space, add-ons requested, and cleaning frequency.
• Move-in/move-out and commercial cleanings are quoted individually.
• Recurring-service rates apply only while you remain on a recurring schedule. If you cancel recurring service, future visits are billed at one-time rates.
• Prices may change; the price confirmed for a booked appointment will not change without your agreement.

3. Booking, access, and preparation

• Appointments are confirmed by text, phone, or email. We will send you an arrival window and your cleaner's name before the visit.
• You are responsible for providing access to the property at the scheduled time (for example, being present, or supplying a key, lockbox, or door code). If we cannot access the property, the visit may be treated as a late cancellation.
• Please secure valuables, fragile items, firearms, and important documents before our arrival, and let us know about pets, alarm systems, or any hazards.
• We bring our own supplies and equipment. If you prefer specific products, tell us in your booking notes.

4. Cancellations and rescheduling

You may reschedule or cancel free of charge up to 24 hours before your appointment. Cancellations or reschedules inside 24 hours, and lockouts where we cannot access the property, are subject to a $50 fee, because your cleaner has already reserved that time. We understand life happens — contact us and we will do our best to work with you.

5. Payment

Payment is due when the service is completed unless we have agreed otherwise in writing. We accept the payment methods listed at booking. Payments are processed by third-party payment processors; we do not store full card numbers. Invoices that remain unpaid may be subject to collection and, where permitted by law, late fees.

6. Satisfaction guarantee

If something is not right with your cleaning, tell us within 48 hours of the appointment and we will return to fix it at no charge. If you are still not satisfied after the re-clean, we will refund that visit. The guarantee covers the work included in the agreed service scope; it does not cover areas we were asked to skip, pre-existing damage, or conditions that cannot be corrected by cleaning.

7. Referral program

When you refer a friend and they complete their first paid cleaning with us, your friend receives $25 off that first cleaning and you receive a $25 credit toward your next visit. Credits have no cash value, are not transferable, and are applied automatically after the referred cleaning is completed and paid. Please only refer people who have agreed to hear from us. We may modify or end the referral program at any time.

8. Damage, liability, and insurance

• Spotless Homes LLC is licensed and carries general liability insurance, and every cleaner is background-checked. A certificate of insurance is available on request.
• If you believe our team damaged something, notify us within 48 hours of the appointment so we can review and resolve it.
• We are not responsible for pre-existing damage, normal wear, damage caused by improperly installed or already-loose fixtures, or damage resulting from products you asked us to use.
• To the fullest extent permitted by law, our total liability for any claim relating to a service is limited to the amount you paid for that service.

9. Text messaging (SMS) terms

10. Website use

• Our website content, including text, images, logos, and design, belongs to Spotless Homes LLC or its licensors and may not be copied or reused without permission.
• You agree not to misuse the website, interfere with its operation, or submit false or misleading information through it.
• The website is provided "as is." We do not guarantee it will be error-free or available at all times.

11. Governing law and disputes

These Terms are governed by the laws of the State of Colorado. Any dispute will be resolved in the state or federal courts located in Colorado, and you consent to their jurisdiction. Before filing any claim, please contact us — most issues can be resolved quickly and directly.

12. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top shows the most recent revision. Continued use of our website or services after a change means you accept the updated Terms.

13. Contact us