Privacy Policy

Spotless Homes LLC ("Spotless Homes," "we," "us," or "our") provides residential and commercial cleaning services across the Denver, Colorado metro area. This Privacy Policy explains what information we collect when you use our website, contact us by phone, text or email, or book our services, how we use it, and the choices you have.

1. Information we collect

Information you give us

• Contact details — your name, phone number, email address, and the service address or ZIP code for your home or business.
• Service details — the type of cleaning you want, home size, cleaning frequency, access instructions, and any notes you share with us (for example, product preferences or areas to focus on).
• Communications — the content of calls, text messages, emails, and referral or review submissions you send us.
• Payment information — payments are processed by third-party payment processors. We do not store full card numbers on our own systems.

Information collected automatically

When you visit our website we may collect standard technical information such as your IP address, browser type, device type, pages viewed, and referring URLs, using cookies and similar analytics tools. This helps us understand how the site is used and keep it working properly.

2. How we use your information

• To provide instant estimates, confirm quotes, schedule and perform cleaning services, and process payments.
• To send appointment confirmations, reminders, arrival notices, and service follow-ups.
• To respond to your questions and customer-service requests.
• To administer our referral program and satisfaction guarantee.
• To improve our website, services, and customer experience.
• To comply with legal obligations and protect our rights.

3. Text messaging (SMS) and your consent

4. How we share information

We do not sell your personal information. We share it only in these limited circumstances:

• Service providers who help us run the business — such as our scheduling and customer-relationship platform, messaging and telephone providers, payment processors, and website analytics tools. They may use your information only to perform services for us.
• Our cleaners receive the address, access instructions, and service notes needed to complete your appointment.
• Legal requirements — when required by law, subpoena, or to protect the rights, property, or safety of Spotless Homes, our customers, or others.
• Business transfers — if Spotless Homes is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this policy.

5. Data retention and security

We keep your information for as long as needed to provide services, maintain business records, and meet legal obligations. We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Your choices and rights

• Text messages: reply STOP to any message to opt out.
• Email: use the unsubscribe link in any marketing email, or contact us.
• Access, correction, or deletion: you may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to legal record-keeping requirements. Contact us using the details below.
• Cookies: most browsers let you block or delete cookies through their settings.

Colorado residents may have additional rights under Colorado law. To exercise any privacy right, contact us using the details below and we will respond within the time required by applicable law.

7. Children's privacy

Our services and website are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

8. Third-party links

Our website may link to third-party sites (for example, Google Maps or review platforms). Their privacy practices are governed by their own policies, not this one.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was most recently revised. Continued use of our website or services after an update means you accept the revised policy.

10. Contact us